Customer care reporting and analysis
Databeacon gets insight out of customer care and billing data quickly
and cost-effectively. Databeacon delivers Business Analytics and
Reporting directly to the people that can act immediately to bring
new offerings to life, refine existing ones for a better customer
experience, or substitute low-margin businesses for higher-potential
opportunities.
With Databeacon anyone equipped with a browser and a need
to know can answer customer-care related questions such as:
- Is it possible to forecast revenues from new offerings based on
past trends?
- Can we pinpoint existing customers for new higher margin services?
- Do regional purchasing patterns indicate opportunities for product
line extensions?
By providing everyone in the organization with the ability to view,
create and collaborate on self-serve reports and data analysis, Databeacon
offers many opportunities to transform “spreadsheet farms” and
static expense data into one-stop self-serve reporting that turns questions
into actions, and customer care and billing burdens into financial rewards.
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